Terms of service

Effective Date: May 2026

Welcome to ERJI, a brand owned and operated by Babel Company (“ERJI”, “Company”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of the website, products, services, and related platforms operated by ERJI.

By accessing, browsing, purchasing from, or using this website in any manner, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, along with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on the website.

If you do not agree with these Terms, you must discontinue use of the website immediately.

1. LEGALLY BINDING AGREEMENT

These Terms constitute a legally binding electronic contract under:

  • The Information Technology Act, 2000

  • Applicable rules framed thereunder

  • Indian Contract Act, 1872

  • Consumer Protection Act, 2019

  • Other applicable laws of India

This agreement is between:

  • Babel Company / ERJI
    and

  • Any individual, entity, customer, visitor, merchant, or user accessing the website.

By continuing to use the website, users consent to electronic records and digital communications as valid and enforceable under Indian law.

2. ELIGIBILITY TO USE

By using this website, you represent and warrant that:

  • You are at least 18 years of age, or using the website under lawful parental/guardian supervision

  • You are legally capable of entering into binding contracts under Indian law

  • All information submitted by you is accurate and complete

  • You shall use the platform only for lawful purposes

ERJI reserves the right to refuse access, terminate accounts, or cancel orders where eligibility requirements are not met.

3. ACCEPTANCE OF TERMS

Accessing or using the website constitutes unconditional acceptance of:

  • These Terms of Service

  • Privacy Policy

  • Return & Refund Policy

  • Shipping & Delivery Policy

  • Any notices, disclaimers, or guidelines posted on the website

ERJI reserves the absolute right to:

  • Modify these Terms at any time

  • Change policies without prior notice

  • Restrict or discontinue any part of the website

Continued use of the website after updates constitutes acceptance of the revised Terms.

4. ACCOUNT REGISTRATION & SECURITY

Users may be required to create an account for certain services.

Users are solely responsible for:

  • Maintaining confidentiality of login credentials

  • Restricting unauthorized access to their account

  • Activities conducted under their account

ERJI shall not be liable for:

  • Unauthorized account access

  • Account misuse caused by user negligence

  • Loss arising from compromised credentials

ERJI reserves the right to:

  • Suspend or terminate accounts

  • Refuse registration requests

  • Remove accounts suspected of fraud, abuse, or policy violations

5. WEBSITE USE & PROHIBITED ACTIVITIES

Users agree not to:

  • Use the website for unlawful purposes

  • Violate any applicable laws or regulations

  • Impersonate another person or entity

  • Upload harmful code, malware, or viruses

  • Attempt unauthorized access to systems or data

  • Engage in fraudulent transactions

  • Abuse discounts, promotional offers, or referral systems

  • Interfere with platform operations or security

Any misuse may result in:

  • Immediate suspension of access

  • Permanent account termination

  • Cancellation of orders

  • Legal proceedings and claims for damages

6. PRODUCT INFORMATION & DISCLAIMER

ERJI attempts to ensure product descriptions, specifications, pricing, images, and other information are accurate.

However:

  • Minor variations in color, finish, or packaging may occur

  • Images are for illustrative purposes only

  • Product availability is subject to stock status

  • Technical or typographical errors may occasionally occur

ERJI reserves the right to:

  • Correct errors without prior notice

  • Modify product information at any time

  • Limit quantities available for purchase

  • Cancel orders affected by pricing or technical inaccuracies

Nothing on the website constitutes a binding offer until order confirmation is issued.

7. PRICING, PAYMENTS & BILLING

Pricing

  • All prices displayed are in Indian Rupees (INR ₹)

  • Prices are inclusive/exclusive of GST as applicable

  • Prices may change without prior notice

Payments

Payments are processed through secure third-party payment gateways.

ERJI:

  • Does not store complete card or banking details

  • Is not liable for payment gateway failures

  • Is not responsible for transaction declines by banks

Users agree to provide:

  • Accurate billing information

  • Valid payment credentials

  • Updated contact details

ERJI reserves the right to:

  • Cancel suspicious transactions

  • Request identity verification

  • Refuse high-risk orders

8. ORDER ACCEPTANCE & CANCELLATION

Order confirmation does not guarantee acceptance.

ERJI reserves the right to:

  • Refuse or cancel any order at its sole discretion

  • Limit quantities purchased

  • Reject reseller or bulk-buying transactions

Orders may be cancelled due to:

  • Product unavailability

  • Pricing errors

  • Fraud detection flags

  • Payment verification failures

  • Operational limitations

Refunds, where applicable, shall be processed according to the Refund Policy.

9. SHIPPING & DELIVERY

Delivery timelines are estimates only and are not guaranteed.

ERJI shall not be held liable for delays caused by:

  • Courier disruptions

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Operational interruptions

  • Incorrect customer information

Risk of loss and ownership transfers to the customer upon successful delivery confirmation by the logistics partner.

Customers must report:

  • Damaged packages

  • Missing items

  • Incorrect deliveries

within the timelines specified in the Shipping Policy.

10. RETURNS, REFUNDS & REPLACEMENTS

Returns, refunds, and replacements are governed strictly by the Return & Refund Policy published on the website.

ERJI reserves the right to:

  • Approve or reject claims after investigation

  • Request supporting evidence including photos/videos

  • Deny claims lacking sufficient proof

Refund timelines depend on:

  • Payment provider processing

  • Banking channels

  • Verification procedures

11. INTELLECTUAL PROPERTY RIGHTS

All content on this website including:

  • Logos

  • Product names

  • Graphics

  • Text

  • Images

  • Videos

  • Website layout

  • Branding elements

is the exclusive intellectual property of ERJI/Babel Company and protected under applicable intellectual property laws.

Users shall not:

  • Reproduce

  • Copy

  • Distribute

  • Modify

  • Commercially exploit

any website content without prior written permission.

Unauthorized use may lead to legal action.

12. PROMOTIONS, OFFERS & DISCOUNTS

Promotions and offers:

  • Are subject to specific terms and eligibility

  • May be withdrawn or modified without notice

  • Cannot be redeemed for cash unless specified

ERJI reserves the right to:

  • Cancel promotional benefits

  • Recover wrongly applied discounts

  • Reject misuse of promotional campaigns

Fraudulent usage may result in:

  • Account suspension

  • Order cancellation

  • Permanent platform restrictions

13. USER-GENERATED CONTENT

Users submitting reviews, feedback, comments, or media grant ERJI a perpetual, royalty-free, worldwide license to:

  • Use

  • Publish

  • Modify

  • Reproduce

  • Display such content

Users warrant that submitted content:

  • Does not violate third-party rights

  • Is not defamatory or unlawful

  • Does not contain malicious code

ERJI reserves the right to remove content without notice.

14. DISCLAIMER OF WARRANTIES

The website and services are provided on an “as is” and “as available” basis.

ERJI makes no warranties regarding:

  • Continuous availability

  • Error-free operations

  • Accuracy of information

  • Compatibility with all devices

  • Uninterrupted access

To the maximum extent permitted under Indian law, all implied warranties are disclaimed.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by law, ERJI, its directors, employees, affiliates, partners, or agents shall not be liable for:

  • Indirect damages

  • Consequential losses

  • Loss of profits or business

  • Data loss

  • Service interruptions

  • Delays caused by third parties

  • Product misuse or negligence

Maximum liability, if any, shall not exceed the amount paid by the customer for the relevant order.

16. INDEMNIFICATION

Users agree to indemnify and hold harmless ERJI, Babel Company, affiliates, employees, and representatives from any claims, liabilities, damages, costs, or legal expenses arising from:

  • Violation of these Terms

  • Misuse of the website

  • Fraudulent activity

  • Breach of laws or third-party rights

17. THIRD-PARTY LINKS

This website may contain links to third-party websites for customer convenience.

ERJI:

  • Does not control external websites

  • Does not guarantee third-party content

  • Is not responsible for third-party policies, services, or transactions

Users access external websites at their own risk.

18. FORCE MAJEURE

ERJI shall not be liable for failure or delay in performance caused by events beyond reasonable control including:

  • Natural disasters

  • Pandemic situations

  • Government actions

  • Internet failures

  • Transportation disruptions

  • Labor strikes

  • Cyber attacks

  • Power outages

19. TERMINATION OF ACCESS

ERJI reserves the right to suspend or terminate user access without notice for:

  • Violation of these Terms

  • Fraudulent conduct

  • Harmful activities

  • Abuse of services or policies

Termination shall not affect:

  • Outstanding liabilities

  • Legal rights

  • Claims arising before termination

20. GOVERNING LAW & JURISDICTION

These Terms shall be governed and interpreted in accordance with the laws of India.

Any dispute arising from website use, transactions, or services shall be subject exclusively to the jurisdiction of competent courts located in:
Mumbai, Maharashtra, India

Users expressly consent to such jurisdiction.

21. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable under applicable law, remaining provisions shall continue in full force and effect.

22. ENTIRE AGREEMENT

These Terms, along with associated policies, constitute the complete agreement between the user and ERJI regarding website usage and supersede prior understandings or communications.

23. CONTACT INFORMATION

For questions, legal notices, or support regarding these Terms:

ERJI by Babel Company
📧 Email: care@erji.in
📱 Phone/WhatsApp: +91 7710080239
🌐 Website: https://www.erji.in

Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST