Shipping policy

Effective Date: May 2026

At ERJI, customer satisfaction is our priority. We are committed to delivering every order safely, securely, and within the estimated delivery timeline. We work with trusted courier and delivery partners across India to provide a smooth and reliable shopping experience.

By placing an order with ERJI, you agree to the shipping and delivery terms mentioned below.

Order Processing

  • All orders are processed after successful payment confirmation.

  • Orders are usually packed and dispatched within 24–48 working hours.

  • Orders placed on Sundays, public holidays, or outside business hours will be processed on the next working day.

  • During sales, festive seasons, product launches, or high-order volume periods, processing timelines may be slightly extended.

Once your order is shipped, you will receive shipment confirmation via Email, SMS, or WhatsApp along with tracking details.

Shipping Availability

ERJI currently delivers across most serviceable locations in India through reliable logistics and courier partners.

Shipping availability may vary depending on:

  • Courier partner coverage

  • Regional accessibility

  • Government restrictions

  • Weather or operational conditions

If your location is not serviceable, our support team will contact you regarding alternative solutions or order cancellation.

Estimated Delivery Timeline

Estimated delivery timelines are as follows:

Location Type Estimated Delivery Time
Metro Cities 2–4 Business Days
Tier 2 Cities 3–6 Business Days
Tier 3 & Remote Areas 5–10 Business Days

Please note:

  • Delivery timelines are estimated and may vary depending on courier operations.

  • Delays may occur during public holidays, festivals, severe weather conditions, or unexpected operational disruptions.

Shipping Charges

  • Free Shipping may be available on selected products, campaigns, or minimum order values.

  • Applicable shipping charges, if any, will be clearly displayed during checkout before payment confirmation.

  • Additional delivery charges may apply for remote or special service areas.

Shipping charges are non-refundable once the order has been dispatched.

Order Tracking

After your order has been shipped, you will receive:

  • Courier partner details

  • Tracking/AWB number

  • Shipment tracking link

Tracking updates may take up to 24 hours to reflect after dispatch.

Customers are advised to regularly monitor shipment tracking for real-time delivery updates.

Delivery Attempts

Courier partners may attempt delivery multiple times before returning the shipment.

Customers are requested to:

  • Keep their contact number reachable during delivery

  • Ensure someone is available at the delivery address

  • Coordinate with the courier executive when contacted

If delivery fails after multiple attempts, the package may be returned to our warehouse. Re-shipping charges may apply for re-dispatch requests.

Incorrect Address & Contact Information

Customers are responsible for providing accurate shipping information including:

  • Full delivery address

  • Correct PIN code

  • Valid mobile number and email address

ERJI will not be responsible for:

  • Delivery failures caused by incorrect details

  • Delays due to incomplete addresses

  • Lost shipments resulting from customer-provided errors

Address changes may not be possible once the order has been shipped.

Delayed Deliveries

While ERJI strives to deliver orders within the estimated timeline, delays may occur due to:

  • Weather conditions

  • Transportation disruptions

  • Public holidays

  • Government restrictions

  • Courier operational delays

  • High order volumes during sales and festive periods

ERJI shall not be held liable for delays caused by circumstances beyond our control.

Damaged, Open, or Tampered Packages

Customers are advised to inspect the package carefully before accepting delivery.

If the package appears:

  • Damaged

  • Opened

  • Tampered

  • Crushed or leaking

Please:

  1. Refuse delivery if possible

  2. Record clear photos and videos of the package

  3. Contact ERJI Support within 24 hours of delivery

For verification purposes, customers may be asked to provide:

  • Order ID

  • Unboxing video

  • Photos of the package and product condition

Claims without sufficient proof may not be eligible for resolution.

Missing Items in Package

If any item is missing from your order:

  • Contact ERJI Support within 24 hours of delivery

  • Share package images and unboxing video

  • Mention the missing product details clearly

All claims are verified through warehouse records and courier weight checks before approval.

Marked Delivered but Not Received

If your shipment tracking status shows “Delivered” but you have not received the package, we recommend taking the following steps immediately:

  • Contact our support team within 48 hours through our Contact Page:
    https://www.erji.in/pages/contact-us

  • Email us at: care@erji.in

  • Verify with neighbors, security personnel, reception desk, or family members who may have accepted the delivery on your behalf

  • Check around the delivery location or safe-drop area, if applicable

  • Keep your Order ID and tracking details ready while contacting support

Once the issue is reported, ERJI will coordinate with the courier partner to initiate an investigation and assist with the resolution process.

Important Information

  • Courier investigations may take several business days depending on the logistics partner.

  • Customers may be requested to provide additional information for verification purposes.

  • Claims reported after 48 hours from the delivery update may not be eligible for investigation or resolution.

  • ERJI reserves the right to close claims if courier proof of delivery confirms successful delivery at the provided address.

International Shipping

Currently, ERJI ships only within India unless otherwise mentioned on the website or product page.

Cash on Delivery (COD)

Cash on Delivery may be available on selected products and serviceable locations.

ERJI reserves the right to:

  • Disable COD for certain orders

  • Request prepaid payment for high-risk or repeated failed delivery addresses

Undelivered & Returned Orders

Orders may be returned to ERJI due to:

  • Incorrect address

  • Customer unavailable

  • Refused delivery

  • Failed delivery attempts

In such cases:

  • Refunds (if applicable) will be processed after product verification

  • Original shipping charges may be deducted

  • Re-shipping charges may apply for re-delivery requests

Contact ERJI Support

For any shipping, tracking, or delivery-related queries, feel free to contact us.

ERJI Support
Contact Us: https://www.erji.in/pages/contact-us
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Thank you for shopping with ERJI. We appreciate your trust and support.