F&Q
ERJI SUPPORT CENTER
Frequently Asked Questions
Find answers related to shipping, warranty, returns, exchanges, and product support.
How can I contact ERJI support?
You can contact ERJI Support through:
• Email Support
• WhatsApp Support
• Contact Form on our website
Monday – Saturday | 10:00 AM – 6:00 PM
• Email Support
• WhatsApp Support
• Contact Form on our website
Monday – Saturday | 10:00 AM – 6:00 PM
What is the warranty period for ERJI products?
Most ERJI products come with a
12-Month Limited Warranty.
Warranty does not cover:
• Physical Damage
• Water Damage
• Improper Usage
Warranty does not cover:
• Physical Damage
• Water Damage
• Improper Usage
How can I claim warranty?
Please provide:
✓ Invoice (Mandatory)
✓ Product Images
✓ Issue Photo / Video
✓ Invoice (Mandatory)
✓ Product Images
✓ Issue Photo / Video
Can I return or exchange my order?
Yes, eligible products can be returned
or exchanged within the return policy window.
What if I receive a damaged product?
Please contact support within 48 hours
with an unboxing video and product images.
STILL NEED HELP?
Contact ERJI Support
Our team is ready to assist you with warranty claims, returns, exchanges, and technical support.